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NQ Management Pty Ltd Privacy Policy

Last updated 1st November 2023

1. Introduction

NQ Management Pty Ltd (ABN: 39 614 723 910) and its related trading entities (including but not limited to NQ Rentals, Haven on Severin, and City View Villas), is committed to protecting your privacy and providing a secure online experience. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our services, whether through our website, mobile apps, or in-person transactions. Please read this policy carefully to understand your rights and how we handle your data.

2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Your name, email address, phone number, and mailing address.
  • Property Information: Information about the properties you are interested in buying, selling, or renting.
  • Financial Information: Information related to your financial situation, such as income to verify affordability.
  • Website Usage Information: Information about your interaction with our website, including IP address, device type, and browsing behaviour.
  • Communications: Records of any correspondence you have with us, such as emails or phone calls.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your online activities, which may be linked to your personal information.
3. How We Use Your Information

We use your personal information for the following purposes:

  • To provide real estate services and fulfil your requests.
  • To send you property listings, market updates, and other relevant information.
  • To improve and personalize your user experience on our website.
  • To communicate with you about your inquiries, transactions, and updates.
  • To protect our rights, privacy, safety, or property and that of our partners.
4. How We Share Your Information

We may share your personal information with the following parties:

  • Real Estate Professionals: Agents, brokers, and other professionals involved in your real estate transactions.
  • Third-Party Service Providers: Companies or individuals who provide services on our behalf.
  • Legal Authorities: To comply with legal requirements or protect our rights.
  • Credit reporting bodies and providers, law enforcement agencies and government agencies to verify your identity or assess your credit worthiness;
  • Your representatives: (lawyers, mortgage broker, accountants and financial advisors);
  • Your nominated referee or employer: when you apply to rent a property or for finance;
  • If you are a prospective employee, your nominated referee, law enforcement agencies for police checks or intermediaries such as recruitment agents and personnel providers.
5. Your Choices and Rights

You have the following rights:

  • To access and review your personal information.
  • To correct inaccuracies in your personal information.
  • To object to the processing of your information for certain purposes.
  • To withdraw your consent, if applicable.
  • To delete your personal information, subject to legal obligations.
6. Data Security

We take appropriate security measures to protect your personal information. However, no online system is completely secure, and we cannot guarantee the security of your information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will be posted on our website with the "Last Updated" date.

8. Privacy complaints and further information

We take your complaints seriously and will attempt to resolve your issue quickly and fairly.

If you believe that NQ Management has breached the Australian Privacy Principles, or you have a complaint about how we handle your personal information:

You may make a complaint addressed to the Directors of NQ Management. The complaint must identify you and be in writing.

We will investigate your complaint and will endeavour to provide a response setting out decision in writing within 30 days of receipt of your complaint.

If we are unable to satisfactorily resolve your concerns, you can contact the Office of the Australian Information Commissioner on their website www.oaic.gov.au.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us or reach out directly to:

NQ Rentals
0439 810 888