Last updated 1st November 2023
2. Information We Collect
We may collect the following types of personal information:
- Contact Information: Your name, email address, phone number, and mailing address.
- Property Information: Information about the properties you are interested in buying, selling, or renting.
- Financial Information: Information related to your financial situation, such as income to verify affordability.
- Website Usage Information: Information about your interaction with our website, including IP address, device type, and browsing behaviour.
- Communications: Records of any correspondence you have with us, such as emails or phone calls.
3. How We Use Your Information
We use your personal information for the following purposes:
- To provide real estate services and fulfil your requests.
- To send you property listings, market updates, and other relevant information.
- To improve and personalize your user experience on our website.
- To communicate with you about your inquiries, transactions, and updates.
- To protect our rights, privacy, safety, or property and that of our partners.
4. How We Share Your Information
We may share your personal information with the following parties:
- Real Estate Professionals: Agents, brokers, and other professionals involved in your real estate transactions.
- Third-Party Service Providers: Companies or individuals who provide services on our behalf.
- Legal Authorities: To comply with legal requirements or protect our rights.
- Credit reporting bodies and providers, law enforcement agencies and government agencies to verify your identity or assess your credit worthiness;
- Your representatives: (lawyers, mortgage broker, accountants and financial advisors);
- Your nominated referee or employer: when you apply to rent a property or for finance;
- If you are a prospective employee, your nominated referee, law enforcement agencies for police checks or intermediaries such as recruitment agents and personnel providers.
5. Your Choices and Rights
You have the following rights:
- To access and review your personal information.
- To correct inaccuracies in your personal information.
- To object to the processing of your information for certain purposes.
- To withdraw your consent, if applicable.
- To delete your personal information, subject to legal obligations.
6. Data Security
We take appropriate security measures to protect your personal information. However, no online system is completely secure, and we cannot guarantee the security of your information.
8. Privacy complaints and further information
We take your complaints seriously and will attempt to resolve your issue quickly and fairly.
If you believe that NQ Management has breached the Australian Privacy Principles, or you have a complaint about how we handle your personal information:
You may make a complaint addressed to the Directors of NQ Management. The complaint must identify you and be in writing.
We will investigate your complaint and will endeavour to provide a response setting out decision in writing within 30 days of receipt of your complaint.
If we are unable to satisfactorily resolve your concerns, you can contact the Office of the Australian Information Commissioner on their website www.oaic.gov.au.
9. Contact Us
0439 810 888